What Are Our Customers Saying About Their Soft Water?

If I could give Darin 10 stars I would. Darin is so customer focused and wants to make sure you’re than satisfied with your purchase. Darin went out of his way to call me a few weeks after install to check in. You DO NOT find people like this very often these days. If you’re in need of any water treatment PLEASE take the time to go visit Tri Cities Water Store, you will not be disappointed. It’s a no pressure situation with a man who has been in the industry a long time with a lot of knowledge. Thanks Darin and your staff for being a stand up company!! We need more business’s like this.

We had Tr-Cities Water Store install their recommended unit 20 years ago when we built our home here in Kennewick. We have never had an issue or concern ever! We have gotten to know the family really well over these years. We would highly recommend them to everyone. Always great customer service and product. Honesty and Integrity is hard to find these days.

Always great service! Great people. Check them out.

Been using these guys for over 19 years. Bought our first house with the whole house softener system. Loved it so much that we bought their reverse osmosis drinking water system, too.

Sold our house and built another. Had them install both systems again. Haves loved the quality of these systems.

The store staff are great. Always welcoming and friendly. They do great work! I’ll keep using Kinetico systems. They’re great and super easy to maintain.


If you don’t own one of these units you’re crazy. I have had mine for over 15 years and all I do is change the filters once a year and add salt every 6 months. Best investment I have ever made.

Best service after the sale ever. We know when our salt is low, because our skin starts itching from the hard water. Could not live without our Kinetico.

Outstanding local company. Prompt service. Friendly people. Excellent work. Thank you for everything you do for all of our businesses!

Very professional and reliable. Darrin, Rick, Austin really help you out and have all your answers to your questions. Good products and great service. Highly recommend this place for all your water system needs.

We love our Kinetico water softener. Darin and his team are great to work with and provide dependable products and service. You won’t go wrong with Tri-Cities Water Store.

Customer service is fantastic. Always ready answer any question I have. I have had My system since 2008 and I have never been disappointed with my purchase.

We recently had a kinetico softwater system installed in our house and we love it. We wished we did this years ago! They are very nice and extremely helpful and we would recommend Darin and his staff to anyone. Thank you Tri city water store.

We have had Tri-Cities Water Stores Kinetico home water softener and under sink reverse osmosis systems for over 15 years with absolutely no issues. Highly recommended premium water filtration system.

Get one step closer to cleaner water in your home.

Brilliantly engineered to be simply the most efficient and effective water softeners, drinking water systems and water filters in the world.

  • Consumer Affairs Accredited
  • Made in the USA
  • Water Quality Association
  • World's Most Efficient Water Softener